For Elena Ballesteros, customer service is the most important, achieving this through the total satisfaction of our customers as regards to delivery time, guarantee and quality.

Please contact us at:

servicioalcliente@ebaplata.com

If you prefer to write to Elena Ballesteros, please send any letters to:

Elena Ballesteros
Celso Muñoz #4
Col. Centro C.P. 40200
Taxco, Gro.

On the letter, please put your full name, address and telephone with which we can contact you and explain how we can help you.

Jewelry Care:

All of the jewelry pieces that Elena Ballesteros shows on her web-page are carefully made by hand, and as such they require special care.

To extend the life of your jewelry we suggest:

After each use, clean it with a soft cloth, and keep it in the plush bag that you received with your jewelry.

Avoid direct contact to the jewelry with salt water, chemicals, creams, perfumes, sprays, chlorine, or detergent and other liquid products that contain alcohol, oil, or any abrasive as it can cause stains on the silver and the natural stone can cause irreversible damage.

All of the stones, crystals, or zirconias that Elena Ballesteros uses in her jewelry can be damaged if not treated delicately.