Purchases via Internet:

When making a purchase at www.ebaplata.com you will be sent a confirmation email of acceptance of the said purchase.

The prices of our jewelry, silver work, and sculptures are indicated next to the product, these are subject to possible changes without notice. Be sure to update your Internet web-browser to be able to see the current prices.

The payments can be made in the following ways:

• By national bank deposit

Contact us and we will give you all the information to make your purchase

• Foreign payment

These are done by an inter-bank code from the preferred bank of the customer. We ask that you send your deposit number.

For foreign payments, the validation is 4-6 business days.

• We accept Paypal payments with a credit card or check.

In the case of Paypal payments with a check, this will be validated within the following 3-6 days, until Paypal has backed up the said payment.

• We accept money transfers via Western Union and Money Gram.

Contact us and we will give you all the information to make your payment.

PRIVACY

Elena Ballesteros shares your concerns about the protection of your personal information online. This privacy policy describes our practices related to the gathering and use of information through our web-site (www.ebaplata.com). The use of this site consists of the acceptance of the terms of gathering and using information. If you do not agree with these terms, please stop the use of this web-site. This policy may change without prior notice and will be published on this page immediately. Any information provided will not be sold, exchanged or shared with a third party, having nothing to do with the brand of Elena Ballesteros.

The information may be shared in the following cases:

Service providers: Information may be revealed to companies hired by Elena Ballesteros to help us to allow the arrival of products and services that we offer. Such cases could be: management of information, assistance in distribution of emails, assistance in marketing campaigns and data collection, fraud prevention, and other services designed to extend our business potential. These companies guarantee confidentiality of information and its exclusive use for matters related to Elena Ballesteros.

The information that we gather helps us to offer you a better service. From time to time you will receive information about special offers, releases of new products and other sales promotions.

If you prefer not to receive these announcements, please let us know at servicioalcliente@ebaplata.com using as a title of the email “BORRAR DE BASE DE DATOS”.

Elena Ballesteros may use anonymous, non-identifiable information such as your IP address and the web-pages you visit from our web-site to help us diagnose problems with our web-site and servers with the intention to manage our web-site and to improve the services that it offers you. Your IP address and other anonymous information may be used to obtain demographic information and to recognize patterns and forms of navigation of our web-site. This information helps us with the improvement of navigation design and characteristics of ebaplata.com.